COVID-19 Message:
Smith Automotive Solutions, Inc. will stay open during this stressful time in our history. To protect our customers and our employees we have implemented several procedures:
1. All vehicle keys, door handles, seats, steering wheel, window switches & other contact areas will be cleaned with disinfectant (70% alcohol solution). This may leave an odor in your vehicle. We encourage you to disinfect before and after as well for additional protection.
Side note: If you can leave your vehicle for long periods of time we will let it sit for 3 days before touching it, fix it, then let it sit for 3 more days before you pick it up thus eliminating any chance of transfer of the virus.
2. Our employees will wear gloves while cleaning and/or driving your vehicle.
3. No waiting customers in our waiting area until further notice. Drop off is preferred. We even have a night drop off box if you prefer not to come inside at all. Credit card payments can be made over the phone before pick-up of your vehicle. Again, this is not to be impersonal but to protect customers and employees.
4. We will pick up and drop off vehicles on a limited appointment basis for those unable to drop their vehicle off.
5. Keys need to be separated from other items on key chains. Please only leave us a door/ignition key and/or key fob.
We are open and available for you. Please feel free to call us with any questions or concerns (423)790-7270 or email us at service@sasincc.com
Thank you for supporting us and other small businesses.
>>DOWNLOAD THE VEHICLE DROPOFF FORM HERE<<
